How it works
Four stages. One connected case..
MAC runs on a deliberately simple lifecycle — four stages that every case moves through — so doctors, clinics, and patients always know exactly where things stand, from first referral to final outcome.
- AVG TIME TO BOOKING · 2.4 H
- VS INDUSTRY · 5–7 DAYS
- 24/7 AVAILABILITY
Pick your seat
The same case, three points of view.
Whether you're sending the referral, treating the patient, or being the patient — MAC looks different from where you sit. Switch perspectives below.
For referring doctors
For clinic partners
For the patient
For referring doctors
-
01
Submit the referral
Log into the secure portal. Patient details auto‑populate. Specialty and urgency take two clicks. Built‑in compliance checks flag anything missing before submit. -
02
Hand off to MAC
MAC’s matching engine finds qualifying Clinicmaster‑registered clinics and specialists, sorts by specialty fit and availability, and the care coordinator books the first appointment. -
03
Track & consult
Watch progress in the portal. Consult on the treatment plan with the clinic — and get legally compensated for that expertise through MAC’s consulting model.
For clinic partners
-
01
Receive a qualified referral
The patient lands in your Clinicmaster queue with full medical history, the referring doctor’s notes, and a specialty match score — no chasing, no faxes. -
02
Schedule and treat
Accept the booking MAC pre‑filled, or shift it to a slot that works. Patient intake runs through your existing front desk — nothing new to learn. -
03
Report & bill
Progress notes flow back to the referring doctor automatically. Billing runs through Clinicmaster. MAC takes a flat 15% on the work it coordinates — nothing else.
For the patient
-
01
Your doctor refers you
No faxing, no calling around. Your doctor submits through MAC’s secure system and your full chart travels with you — no retelling your story. -
02
You hear back fast
MAC’s average referral lands at a clinic in under three hours — not the week or two you’re used to. You get a confirmed appointment by text or email. -
03
Both doctors stay in sync
The clinic treats you. Your original doctor stays in the loop — so you don’t have to be the messenger between two practices that don’t normally talk.
Open any stage to see what actually happens..
Each stage has a single owner, a measurable outcome, and a hand-off rule. Click into any of them.
Portal action
The referring doctor sends a patient referral through MAC’s secure digital portal.
Smart form
Patient information auto-populates from the EMR. Intelligent fields surface only what’s needed.
Validation
Specialty and urgency are selected. The system runs immediate compliance and completeness checks.
Outcome
Referral is logged, tracked in the portal, and flagged for the MAC care-coordination team.
Expert matching
MAC care coordinators use central booking tools to filter by specialty, location, availability and patient need.
Clinic requirement
Matching is restricted to MAC-registered clinics that use Clinicmaster as their practice management software.
Rapid booking
The top matches are presented to a MAC care coordinator, who books the first appointment — including any assessment or imaging the case needs — within minutes.
Hand-off
The case is transferred to the clinic. The patient receives notification of their confirmed appointment.
Care oversight
MAC’s clinical team oversees the working case — reviewing progress, coordinating any assessments or specialist consults, and handling referral letters.
Doctor consulting
The referring doctor is legally positioned to provide insights, a treatment plan, and ongoing consultation with the clinic.
Compensation mechanism
This consulting service is what allows MAC to legally pay the referring doctor for their expertise — not a referral fee.
Documentation
All clinical input is logged in the patient’s case file, viewable by both MAC and the treating clinic.
Treatment & progress
The patient receives specialized care at the registered clinic. Real-time status and automated progress reports feed back into the system.
Billing transparency
The clinic bills through Clinicmaster. MAC charges 15% of total billing to cover coordination, case management and digital tracking.
Digital management
The referring doctor, the clinic, and MAC all track outcomes and status through one portal — secure messaging included.
Discharge
The case is formally closed in Clinicmaster, with discharge notes routed back to the referring doctor’s record.
The platform underneath
Built like modern software. Run like healthcare.
Every stage above runs on one connected system — portals, automation, and reporting designed to move high patient volume without dropping a case.
CENTRALIZED PORTALS
One place for every case
A referring doctor submits the patient through MAC's secure portal in under 90 seconds — full history attached, nothing faxed.
WORKFLOW AUTOMATION
Nothing waits on a call
Matching, booking, notifications, and progress reporting run automatically — the case keeps moving on its own.
AI-ASSISTED REPORTING
Paperwork, drafted for you
Referral letters and progress summaries are generated automatically, then reviewed by MAC's clinical team.
DATA & ANALYTICS
Every outcome, captured
Case data and outcomes are captured at every step — the foundation for clear reporting now and smarter matching over time.
Common questions
Things people ask before joining..
Our average referral processing time is 2.4 hours — submission through to confirmed clinic booking — compared to the 5–7 day industry standard. That includes intelligent matching, clinic confirmation and patient notification.
Our matching system automatically rolls forward to the next-best match within minutes. You get a notification, but no action is required from you — the referral keeps moving.
Every transfer is encrypted in transit and at rest. Access is logged. The platform is built to PHIPA and PIPEDA standards, HIPAA-aligned, and runs continuous security audits. Compliance reports are available to partner clinics on request.
Yes. Your portal dashboard shows every active referral, their current stage, the clinic they were matched to, and the time since last update. You can filter by status, urgency, or specialty.
You can flag a preferred clinic at referral time. If they’re in the MAC network and have capacity, we’ll route there. If not, we’ll surface comparable matches in their area.
No. MAC sits beside your existing workflow as the coordination layer. On the clinic side, Clinicmaster is the practice management system. On the referring-doctor side, MAC integrates with your EMR via the secure portal.
MAC is built on Clinicmaster, the practice-management platform that in-network clinics use to run scheduling, booking, billing, and case management. Clinicmaster is the clinic-side system of record; MAC is the coordination layer connecting referring doctors, clinics, and specialists across a patient’s whole case.
Ready to get started?
See what your first case looks like.
Pick the path that fits — whether you send patients or treat them.